Shipping Policy
Effective Date: February 26, 2025

At DubessUnie, we are committed to delivering your orders promptly and efficiently. Please read our Shipping Policy to understand the shipping methods, timelines, and costs associated with your purchase.

1. Shipping Methods and Delivery Times

We offer the following shipping options to cater to your needs:

  • Standard Shipping: Estimated delivery within 5–7 business days within the United States.
  • Expedited Shipping: Estimated delivery within 2–3 business days within the United States.
  • International Shipping: Delivery times vary by destination, typically 7–14 business days.

2. Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
  • Free Shipping: Enjoy free standard shipping on orders over $75 within the United States.
  • Expedited Shipping: Additional charges apply for faster delivery.

3. Order Processing Time

  • Orders are processed within 1–2 business days of payment confirmation.
  • You will receive a confirmation email with tracking details once your order has been shipped.

4. Tracking Your Order

  • A tracking number will be provided via email once your order is dispatched.
  • You can monitor the status of your shipment on the carrier’s website (e.g., UPS, FedEx, USPS).

5. Shipping Restrictions

  • We ship to all 50 U.S. states, including Alaska and Hawaii.
  • We currently do not ship to P.O. Boxes or APO/FPO addresses.
  • International shipping is available to selected destinations.

6. Customs and Duties for International Orders

  • Customers are responsible for any customs duties, taxes, or import fees incurred at the destination country.
  • These fees are not included in the shipping charges and are paid directly to the customs authority.

7. Shipping Delays

While we aim for timely delivery, delays may occur due to:

  • Severe weather conditions.
  • Carrier issues.
  • Public holidays or peak seasons.
    If you experience any delay, please contact our customer service team for assistance.

8. Damaged or Lost Items

  • If your order arrives damaged, or if it’s lost during transit, notify us within 7 days of the delivery date.
  • We will work to resolve the issue by offering a replacement or refund, as applicable.

9. Contact Us

For shipping inquiries or assistance, contact us:
Address: 25 Cobblestone Dr, San Ramon, California (CA), United States
Phone: (925) 208-1219
Email: info@dubessunie.com
Website: dubessunie.com