Privacy Policy

Effective Date: January 8, 2025

At Dubessunie, accessible from dubessunie.com, we are deeply committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to secure your data. We encourage you to read this policy thoroughly to understand our practices regarding your personal information.

Our Commitment to Your Privacy

We recognize the importance of personal privacy in today’s digital landscape. Our objective is to be transparent about our data practices, providing you with the necessary control over your personal information. This Privacy Policy is applicable to all information gathered through our website and related services.

Information We Collect

We gather information through various interactions with our website to provide a seamless and personalized experience. Below are the different types of information we collect:

  • Information You Provide Directly:

    • Account Registration: When you create an account on our website, we collect details such as your name, email address, phone number, and shipping address. This data is necessary for managing your account and fulfilling your orders efficiently.

    • Order Information: When you make a purchase, we collect payment information (securely processed through payment gateways), billing address, shipping address, and details of the products you purchased. This information is essential for processing your orders and maintaining accurate records.

    • Communication Data: If you reach out to us through email, phone, or other channels, we gather the information you provide, including your name, email address, phone number, and the content of your communication. This data allows us to address your questions and concerns promptly.

    • Newsletter Sign-ups: If you subscribe to our newsletter, we collect your email address to send you updates, promotions, and other marketing materials. You have the option to unsubscribe at any time.

    • Surveys and Feedback: We may periodically conduct surveys or feedback requests. Any information you provide will be collected to help us improve our products and services.

  • Information We Collect Automatically:

    • Log Data: When you access our website, we collect log data, including your IP address, browser type, device information, referring page, pages visited, and timestamps. This information helps us analyze trends, manage the site, and enhance your user experience.

    • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your website experience, personalize content, track your preferences, and provide targeted advertising. You can manage cookies through your browser settings, though disabling them may affect certain functionalities.

    • Device Information: We may collect information about your device, including hardware model, operating system, and unique device identifiers.

  • Information from Third Parties: We may receive information about you from third-party service providers, such as payment processors and marketing partners. We ensure these third parties comply with all applicable data protection laws.

How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment and Management: To process and ship your orders, send order confirmations, and handle returns and exchanges.

  • Account Management: To manage your user account, allow you to update your details, and access your purchase history.

  • Customer Support: To respond to your inquiries, provide assistance, and resolve any issues promptly.

  • Communication and Updates: To send you essential updates regarding your order, our products, and our policies.

  • Marketing and Promotions: With your consent, to send you newsletters, promotional offers, and targeted advertising based on your preferences and purchase history.

  • Website Improvement: To analyze user behavior, identify areas for improvement, and enhance your overall experience on our website.

  • Legal Compliance: To comply with applicable laws and regulations.

  • Fraud Prevention: To detect and prevent fraudulent activities and unauthorized access to our services.

How We Share Your Information

We may share your information with:

  • Service Providers: We engage with third-party service providers to assist with various functions, including payment processing, shipping, website hosting, and marketing. These providers are contractually bound to protect your information.

  • Legal Authorities: We may disclose your information to legal authorities if required by law or to protect our rights and safety, or those of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of such transfer and provide you an option to opt-out.

  • With Your Consent: We will share your information with third parties when we have your explicit consent to do so.

Data Security

We take data security seriously and implement robust technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: Securing the transmission of sensitive information using advanced encryption technologies.

  • Access Control: Limiting access to personal information to authorized personnel only.

  • Regular Security Assessments: Regularly monitoring our systems for vulnerabilities and conducting comprehensive security assessments.

  • Data Retention: Retaining your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless required by law.

Your Rights

You have specific rights regarding your personal information:

  • Access: The right to request access to the personal information we hold about you.

  • Correction: The right to request correction of any inaccurate or incomplete personal information.

  • Deletion: The right to request the deletion of your personal information, subject to legal limitations.

  • Restriction of Processing: The right to request restriction of the processing of your personal information in certain situations.

  • Objection: The right to object to the processing of your personal information, particularly for marketing purposes.

  • Data Portability: The right to request that your personal information be transferred to another organization in a structured, machine-readable format.

  • Withdraw Consent: The right to withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the contact information provided below.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to remove the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: