Refund and Return Policy

Effective Date: January 8, 2025

At Dubessunie, available at dubessunie.com, our goal is to provide high-quality sports equipment and a satisfying shopping experience. We understand that sometimes returns and exchanges are necessary. This Refund and Return Policy outlines our procedures and guidelines to ensure fairness and customer satisfaction.

Our Commitment to Customer Satisfaction

We are committed to offering exceptional products and reliable service. If you are not entirely satisfied with your purchase, we have established a clear refund and return process. Please read this policy carefully to understand your rights and responsibilities.

Eligibility for Returns and Refunds

To be eligible for a return or refund, please note the following conditions:

  • Timeframe: You must initiate your return within 30 days of the original purchase date.

  • Condition: The product must be unused, undamaged, and in its original packaging with all tags and labels attached. Products showing signs of wear, alteration, or misuse will not be accepted for return.

  • Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation or receipt, for all returns and exchanges.

  • Items Not Eligible for Return:

    • Personalized or Customized Items: Products that have been personalized or customized to your specifications are generally not eligible for returns, unless there is a defect or an error on our part.

    • Clearance Items: Products purchased on clearance or final sale are not eligible for returns or refunds.

    • Hygiene-Related Items: For hygiene reasons, items such as socks, underwear, and mouthguards are not eligible for returns unless they are defective.

  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of delivery with photographic evidence of the damage. We will arrange for a replacement or refund as needed.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Before returning any item, contact our customer support team at info@dubessunie.com or by phone at (925) 208-1219. Provide your order number, the reason for your return, and any other relevant details.

  2. Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and detailed return instructions. Returns without an RA number will not be accepted.

  3. Package Your Return: Securely package the product in its original packaging, including all accessories, tags, and labels. Enclose a copy of your proof of purchase and the RA number.

  4. Ship Your Return: Ship the return package to the address provided in the return instructions. You are responsible for the cost of return shipping, except in cases of damaged or defective products, or errors on our part. We recommend using a trackable shipping method.

  5. Return Processing: Once we receive your return package, it will be inspected to ensure it meets the return eligibility criteria. Please allow up to 10 business days for your return to be processed.

Refund Options

If your return is approved, we offer the following refund options:

  • Original Payment Method: We will refund the full purchase price of the product to your original payment method. Please allow 7-10 business days for the refund to be credited to your account, depending on your bank or payment processor.

  • Store Credit: You may choose to receive store credit for the amount of your purchase, which can be used for future purchases on our website.

  • Exchange: We may offer an exchange for a product of equal or lesser value, subject to product availability.

Return Shipping Costs

The cost of return shipping is the responsibility of the customer, except in cases of damaged, defective, or incorrect items. In such cases, we will provide a prepaid shipping label or reimburse you for return shipping costs.

Non-Refundable Shipping Costs

The original shipping costs incurred during your purchase are non-refundable, except when the return is a result of an error on our part or a damaged/defective product.

Customer Responsibilities

As a customer, you are responsible for:

  • Reviewing your order carefully before finalizing your purchase.

  • Returning the products in their original condition with all packaging, tags, and accessories.

  • Paying the costs associated with return shipping, except in the specified cases above.

  • Providing accurate information when initiating a return.

  • Following all return instructions provided by our customer support team.

Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us: